Policies

Cancellation Policy

Individual Cabins & Bungalows bookings

Refunds on deposits less a $50 cancellation fee are only possible if:

A) Cancellations made in writing or email more than 10 weeks prior to arrival date.

If this advice is received more than 10 weeks prior to arrival dates then a refund is possible less cancellation fee.

B) Cancellations less than 10 weeks prior to arrival but more than 3 weeks prior to arrival.

We need to re-book the same building for the same price and dates. Once this has happened then a refund is due less cancellation fee. If we are unable to re-book the building then the deposit is non-refundable.

C) Cancellation less than 21 days prior to arrival nil refund.

If cancellations are less than 21 days prior to arrival then all monies that have been paid for non-refundable.

Group bookings and multiple building bookings

Once a booking is confirmed with a deposit then cancellation refunds on deposits less a $100 cancellation fee per group building and $50 cancellation fee per Cabin or Bungalow are only possible if:

A) Cancellations after deposit has been paid

We need to re-book the same building for the same price and dates. Once this has happened then a refund is due less cancellation fee. If we are unable to re-book the building then the deposit is non-refundable.

B) Cancellation less than 21 days prior to arrival nil refund.

If cancellations are less than 21 days prior to arrival then all monies that have been paid for non-refundable.

High Peak Times

Christmas New Years, Easter and Public Holidays.

There are no refunds for cancellations of any bookings over these periods.

All prices are quoted in Australian dollars and include GST.

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